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EUR Payout Settlement Delays
Resolved·Degraded performance

The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. Normal service has been restored.

Impact Start Time: 05/08/2026, 00:17 UTC
Impact End Time: 05/08/2026,  09:03 UTC

Client actions: None

Wed, Aug 5, 2026, 05:44 AM
(2 months ago)
·
Affected components
Aug 4, 2026, 08:42 PM
Aug 5, 2026, 05:44 AM
From 🇪🇺🇩🇪 SXPYDEHHXXX
From 🇪🇺🇩🇰 SXPYDKKKXXX
From 🇪🇺🇮🇪 TRYEIE23XXX
From 🇪🇺🇫🇷 TRYEFRP3XXX
From 🇪🇺🇫🇮 TRYEFIH3XXX
Updates

Resolved

The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. Normal service has been restored.

Impact Start Time: 05/08/2026, 00:17 UTC
Impact End Time: 05/08/2026,  09:03 UTC

Client actions: None

Wed, Aug 5, 2026, 05:44 AM

Identified

We are continuing to work with our banking partner to resolve the issue impacting EUR payout settlements. Clients may still experience delays in settlement for EUR payouts.

Client actions: None

Wed, Aug 5, 2026, 04:54 AM(50 minutes earlier)

Identified

We have identified the cause of the issue impacting EUR payout settlements and are continuing to work on a resolution with our banking partner. Clients may still experience delays in settlement for EUR payouts.

Client actions: None

Wed, Aug 5, 2026, 02:58 AM(1 hour earlier)

Identified

The intermittent issue on EUR payouts is still ongoing, and our engineering team is still working to resolve it. Remediation efforts are still in progress.

Client actions: None

Tue, Aug 4, 2026, 09:24 PM(5 hours earlier)

Identified

We are experiencing a service degradation for EUR Payouts. Clients may be seeing delayed settlement of payments.

Impact start time: 05/08/2026, 00:17 UTC

Client actions: None

Tue, Aug 4, 2026, 08:42 PM(42 minutes earlier)