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EUR Payments Delayed Settlement and Failures
Resolved·Degraded performance

We experienced a service degradation with EUR instant payments due to an issue with our Banking Partner. Clients might have experienced settlement delays and failures for Pay-Ins, VRP and Payouts.

Impact start time: 20/10/2026, 06:00 UTC

Impact end time: 20/10/2026, 08:30 UTC

Client actions: None

Tue, Oct 20, 2026, 05:20 AM
(3 days ago)
·
Affected components
Oct 20, 2026, 02:00 AM
04:30 AM
From 🇪🇺🇩🇪 SXPYDEHHXXX
From 🇪🇺🇩🇰 SXPYDKKKXXX
From 🇪🇺🇪🇪 LHVBEE22XXX
From 🇪🇺🇮🇪 TRYEIE22
From 🇪🇺🇮🇪 TRYEIE23XXX
From 🇪🇺🇫🇷 TRYEFRP2XXX
From 🇪🇺🇫🇷 TRYEFRP2AAA
From 🇪🇺🇫🇷 TRYEFRP3XXX
From 🇪🇺🇫🇮 TRYEFIH2XXX
From 🇪🇺🇫🇮 TRYEFIH3XXX
To 🇪🇺🇩🇪 SXPYDEHHXXX
To 🇪🇺🇩🇰 SXPYDKKKXXX
To 🇪🇺🇪🇪 LHVBEE22XXX
To 🇪🇺🇮🇪 TRYEIE22
To 🇪🇺🇮🇪 TRYEIE23XXX
To 🇪🇺🇫🇷 TRYEFRP2XXX
To 🇪🇺🇫🇷 TRYEFRP2AAA
To 🇪🇺🇫🇷 TRYEFRP3XXX
To 🇪🇺🇫🇮 TRYEFIH2XXX
To 🇪🇺🇫🇮 TRYEFIH3XXX
Updates

Resolved

We experienced a service degradation with EUR instant payments due to an issue with our Banking Partner. Clients might have experienced settlement delays and failures for Pay-Ins, VRP and Payouts.

Impact start time: 20/10/2026, 06:00 UTC

Impact end time: 20/10/2026, 08:30 UTC

Client actions: None

Tue, Oct 20, 2026, 05:20 AM

Investigating

We are experiencing a service degradation with EUR instant payments due to an issue with our Banking Partner. Clients may be seeing delayed settlement and failure of payments. We are investigating this with our Banking Partner.

Impact start time: 20/10/2026, 06:00 UTC

Client actions: None

Tue, Oct 20, 2026, 04:29 AM(51 minutes earlier)