{"page":{"id":"01H52X6JZM706XCKFKBG3495Z2","name":"TrueLayer","url":"https://status.truelayer.com/","updated_at":"2026-09-30T19:15:00Z"},"incidents":[{"id":"01M3T51V2CSCDTJ9VG9A7GJCJB","name":"GBP Payments Delayed Settlement","status":"resolved","created_at":"2026-09-30T21:55:39Z","updated_at":"2026-09-30T21:55:39Z","resolved_at":"2026-09-30T19:15:00Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01M3T51V2CWXTWM8JYGVCFZDNV","body":"We experienced a service degradation with GBP payment due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is resolved and payments are settling as normal.\n\n**Impact start time**: 30/09/2026, 21:15 UTC\n\n**Impact end time**: 30/09/2026, 21:40 UTC\n\n**Client actions**: _None_","created_at":"2026-09-30T21:55:39Z","display_at":"2026-09-30T19:15:00Z","incident_id":"01M3T51V2CSCDTJ9VG9A7GJCJB","status":"resolved","updated_at":"2026-09-30T21:55:39Z"}]},{"id":"01M3C5YRMEEZWEZ5H2PKT9B2RW","name":"GBP Payouts Delayed Settlement","status":"resolved","created_at":"2026-09-25T11:42:04Z","updated_at":"2026-09-25T12:50:56Z","resolved_at":"2026-09-25T12:50:56Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01M3C9WVHHRVDT74HV5RQFNPG2","body":"The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. This is now resolved.\n\n**Impact start time**: 25/09/2026, 11:04 UTC\n\n**Impact end time**: 25/09/2026, 12:37 UTC\n\n**Client actions**: _None_","created_at":"2026-09-25T12:50:56Z","display_at":"2026-09-25T12:50:56Z","incident_id":"01M3C5YRMEEZWEZ5H2PKT9B2RW","status":"resolved","updated_at":"2026-09-25T12:50:56Z"},{"id":"01M3C9BZC6MT0P3WXH0M0RKQTH","body":"We are observing an improvement in processing, and the backlog of delayed settlement webhooks has started to clear. We are monitoring the situation closely and will provide further updates as progress continues.\n\n**Impact end time**: 25/09/2026, 11:04 UTC\n\n**Client actions**: _None_","created_at":"2026-09-25T12:41:43Z","display_at":"2026-09-25T12:41:43Z","incident_id":"01M3C5YRMEEZWEZ5H2PKT9B2RW","status":"monitoring","updated_at":"2026-09-25T12:41:43Z"},{"id":"01M3C5YRMEC7KMWPGZ83NXQ855","body":"We are experiencing a service degradation with GBP payments. Clients may be seeing delayed settlement of payouts. We are investigating this with our Banking Partner.\n\n\n**Impact start time**: 25/09/2026, 11:04 UTC\n\n**Client actions**: _None_","created_at":"2026-09-25T11:42:04Z","display_at":"2026-09-25T11:42:04Z","incident_id":"01M3C5YRMEEZWEZ5H2PKT9B2RW","status":"identified","updated_at":"2026-09-25T11:56:11Z"}]},{"id":"01M34FK5KQV4T8QY9AQW8M0MQV","name":"EUR Settlement Delays","status":"resolved","created_at":"2026-09-22T11:56:35Z","updated_at":"2026-09-22T15:50:01Z","resolved_at":"2026-09-22T15:50:01Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01M34WYK4RDSV9SWZZFRK49BWM","body":"Settlement delays have now been resolved. All funds have now reached end-user accounts as expected. Regular processing timings have resumed.\n\n**Impact start time**: 22/09/2026, 10:26 UTC\n\n**Impact end time**: 22/09/2026, 13:50 UTC\n\n**Client actions**: _None_","created_at":"2026-09-22T15:50:01Z","display_at":"2026-09-22T15:50:01Z","incident_id":"01M34FK5KQV4T8QY9AQW8M0MQV","status":"resolved","updated_at":"2026-09-22T15:50:01Z"},{"id":"01M34FK5KQE37J9AD93G2S7D8H","body":"We’re seeing delays in settlement notifications via our banking partner in the EU. \nNo action needed on your end. \nWe’re monitoring closely.\n\n**Impact start time**: 22/09/2026, 10:26 UTC\n\n**Client actions**: _None_","created_at":"2026-09-22T11:56:35Z","display_at":"2026-09-22T11:56:35Z","incident_id":"01M34FK5KQV4T8QY9AQW8M0MQV","status":"investigating","updated_at":"2026-09-22T11:56:35Z"}]},{"id":"01M2X5Y4YKQ3F42VWHMVTWES01","name":"PLN Payments Degraded Performance","status":"resolved","created_at":"2026-09-19T15:53:08Z","updated_at":"2026-09-19T17:44:46Z","resolved_at":"2026-09-19T17:44:46Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01M2XCAJFG8RHHY324Q7FC5VS7","body":"_The issue impacting PLN Payments has been resolved._\n\n_Clients may have experienced failures or increased latency when processing PLN payments during this incident timeframe._\n\n**Impact start time**: 19/09/2026, 15:15 UTC\n\n**Impact end time**: 19/09/2026, 16:35 UTC\n\n**Client actions**: _None_","created_at":"2026-09-19T17:44:46Z","display_at":"2026-09-19T17:44:46Z","incident_id":"01M2X5Y4YKQ3F42VWHMVTWES01","status":"resolved","updated_at":"2026-09-19T17:44:46Z"},{"id":"01M2X5Y4YKP7X5PWVEQZ2ZC4JA","body":"_We are investigating an issue impacting PLN Payments._ \n_Clients may experience failures or increased latency when processing PLN payments._\n\n**Impact start time**: 19/09/2026, 15:15 UTC\n\n**Client actions**: _None_","created_at":"2026-09-19T15:53:08Z","display_at":"2026-09-19T15:53:08Z","incident_id":"01M2X5Y4YKQ3F42VWHMVTWES01","status":"investigating","updated_at":"2026-09-19T15:53:08Z"}]},{"id":"01M2R7GDAB8GHZ0T67NF59PT78","name":"Edge System Degraded Performance","status":"resolved","created_at":"2026-09-17T17:44:23Z","updated_at":"2026-09-17T18:45:31Z","resolved_at":"2026-09-17T18:45:31Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01M2RB0BDPJSBDDA3218RJZAG1","body":"Our edge system experienced a short period of degraded performance which may have caused for your requests to timeout. This is resolved.\n\n**Impact start time**: 17/09/2026, 18:05 BST\n**Impact end time**: 17/09/2026, 18:09 BST\n\n**Client actions**: _None_","created_at":"2026-09-17T18:45:31Z","display_at":"2026-09-17T18:45:31Z","incident_id":"01M2R7GDAB8GHZ0T67NF59PT78","status":"resolved","updated_at":"2026-09-17T18:45:31Z"},{"id":"01M2R7GDABZA70KRZ0ZSVY0FFX","body":"Our edge system experienced a short period of degraded performance which may have caused for your requests to timeout. We are monitoring all system activities following recovery.\n\n**Impact start time**: 17/09/2026, 18:05 BST\n**Impact end time**: 17/09/2026, 18:09 BST\n\n**Client actions**: _None_","created_at":"2026-09-17T17:44:23Z","display_at":"2026-09-17T17:44:23Z","incident_id":"01M2R7GDAB8GHZ0T67NF59PT78","status":"monitoring","updated_at":"2026-09-17T17:44:23Z"}]},{"id":"01M29BWWH9K14RC37AW2CDXXJS","name":"PLN Payments Settlement Delays","status":"resolved","created_at":"2026-09-11T23:12:29Z","updated_at":"2026-09-11T23:12:29Z","resolved_at":"2026-09-11T23:07:00Z","impact":"none","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01M29BWWH9PF7VEFFCX008XSMF","body":"PLN Payments have experienced settlement delays. This is now resolved.\n\n**Impact start time**: 11/09/2026, 23:35 UTC\n\n**Impact end time**: 12/09/2026, 00:05 UTC\n\n**Client actions**: _None_","created_at":"2026-09-11T23:12:29Z","display_at":"2026-09-11T23:07:00Z","incident_id":"01M29BWWH9K14RC37AW2CDXXJS","status":"resolved","updated_at":"2026-09-11T23:12:29Z"}]},{"id":"01M26K6CDNC7XTJHYPSKFPNPTC","name":"EUR Payouts Delayed Settlement","status":"resolved","created_at":"2026-09-10T21:22:17Z","updated_at":"2026-09-10T21:22:17Z","resolved_at":"2026-09-10T20:59:00Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01M26K6CDNA2Q4X3D6SQ3AF8BV","body":"Between 20:59 UTC and 21:12 UTC on 10 Sep 2026, our Payouts product experienced a temporary window of degraded performance. During this timeframe, clients may have observed delays in EUR payout settlements.\n\n**Impact start time**: 10/09/2026, 20:59 UTC\n\n**Impact end time**: 10/09/2026, 21:12 UTC\n\n**Client actions**: _None_","created_at":"2026-09-10T21:22:17Z","display_at":"2026-09-10T20:59:00Z","incident_id":"01M26K6CDNC7XTJHYPSKFPNPTC","status":"resolved","updated_at":"2026-09-10T21:22:17Z"}]},{"id":"01M21E4N9VHQGBSMS78R8TE5E6","name":"EUR Payouts Delayed Settlement","status":"resolved","created_at":"2026-09-08T21:17:46Z","updated_at":"2026-09-08T22:00:42Z","resolved_at":"2026-09-08T22:00:42Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01M21GK8Y3K5EMWP8TWR8Z3PY3","body":"We experienced a service degradation with EUR payouts. Clients may have seen delayed payment settlements.\n\nThe service degradation impacting EUR payouts has been resolved, and SEPA Instant processing has fully recovered. Transactions that were rerouted to standard SEPA Credit Transfer during the degraded performance window will settle according to standard scheme processing timelines\n\n**Impact start time**: 08/09/2026, 20:58 UTC\n\n**Impact end time**: 08/09/2026, 21:30 UTC\n\n**Client actions**: _None_","created_at":"2026-09-08T22:00:42Z","display_at":"2026-09-08T22:00:42Z","incident_id":"01M21E4N9VHQGBSMS78R8TE5E6","status":"resolved","updated_at":"2026-09-08T22:00:42Z"},{"id":"01M21G28FHEMV14JAVW6KR7T2R","body":"Some components have fully recovered and are now operational.\n\nStart time: 20:58 UTC\n\n**Client actions**: _None_","created_at":"2026-09-08T21:51:24Z","display_at":"2026-09-08T21:51:24Z","incident_id":"01M21E4N9VHQGBSMS78R8TE5E6","status":"identified","updated_at":"2026-09-08T21:54:52Z"},{"id":"01M21E4N9V98V7NW372MRG9GKM","body":"We are experiencing a service degradation on our Payments product. As our client, you may experience delayed settlement for pay-outs.\n\n \n\nStart time: 20:58 UTC\n\n \n\n**Client actions**: _None_","created_at":"2026-09-08T21:17:46Z","display_at":"2026-09-08T21:17:46Z","incident_id":"01M21E4N9VHQGBSMS78R8TE5E6","status":"identified","updated_at":"2026-09-08T21:17:46Z"}]},{"id":"01M1MF56PJ3WPW2AB0H03P5VD8","name":"EUR Payments Delayed Settlement","status":"resolved","created_at":"2026-09-03T20:25:24Z","updated_at":"2026-09-11T07:10:05Z","resolved_at":"2026-09-04T07:14:18Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01M1NM9BVS2RB0ENZQ2PBZ60CT","body":"We experienced a service degradation with EUR payouts due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is resolved and payments are settling as normal.\n\n**Impact start time**: 03/09/2026, 19:36 UTC\n\n**Impact end time**: 04/09/2026, 06:16 UTC\n\n**Client actions**: _None_","created_at":"2026-09-04T07:14:18Z","display_at":"2026-09-04T07:14:18Z","incident_id":"01M1MF56PJ3WPW2AB0H03P5VD8","status":"resolved","updated_at":"2026-09-04T07:14:18Z"},{"id":"01M1MF56PJVFZ7QTT00N100QH6","body":"We are experiencing a service degradation with EUR payouts due to an issue with our Banking Partner. Clients may be seeing delayed settlement of payments. We are investigating this with our Banking Partner.\n\n**Impact start time**: 03/09/2026, 19:36 UTC\n\n**Client actions**: _None_","created_at":"2026-09-03T20:25:24Z","display_at":"2026-09-03T20:25:24Z","incident_id":"01M1MF56PJ3WPW2AB0H03P5VD8","status":"investigating","updated_at":"2026-09-03T20:25:24Z"}]},{"id":"01M1AKR57GGXBQEVP55P37CCV1","name":"PLN Payments Delayed Settlement","status":"resolved","created_at":"2026-08-31T00:33:16Z","updated_at":"2026-08-31T00:53:09Z","resolved_at":"2026-08-31T00:53:09Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01M1AMWK25GFXVC9QGDMG3REGH","body":"We experienced an issue with PLN payments. Clients may have seen delayed settlements. The issue is resolved, and payments are settling as normal.\n\n**Impact start time**: 30/08/2026, 23:55 UTC\n\n**Impact end time**: 31/08/2026, 00:47 UTC\n\n**Client actions**: _None_","created_at":"2026-08-31T00:53:09Z","display_at":"2026-08-31T00:53:09Z","incident_id":"01M1AKR57GGXBQEVP55P37CCV1","status":"resolved","updated_at":"2026-08-31T00:53:09Z"},{"id":"01M1AKR57GPZF9B07ASWG2GQHT","body":"We are experiencing an issue with PLN payments. Clients may be seeing delayed settlements. We are investigating this with our banking partner.\n\n**Impact start time**: 30/08/2026, 23:55 UTC\n\n**Client actions**: _None_","created_at":"2026-08-31T00:33:16Z","display_at":"2026-08-31T00:33:16Z","incident_id":"01M1AKR57GGXBQEVP55P37CCV1","status":"investigating","updated_at":"2026-08-31T00:33:16Z"}]},{"id":"01M14EMJHVW5JYNG5ENAZXF7HJ","name":"Service Disruption Causing Failed Requests","status":"resolved","created_at":"2026-08-28T15:08:29Z","updated_at":"2026-08-28T15:08:29Z","resolved_at":"2026-08-28T15:07:00Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01M14EMJHVBFYNED455A1MYMGY","body":"_Between 14:09 UTC and 14:13 UTC, you may have experienced failed requests across all of TrueLayer API's. The issue was caused by a brief disruption at our edge gateway. Service is now fully operational and available._\n\n**Impact start time**: 28/08/2026, 14:09 UTC\n\n**Impact end time**: 28/08/2026, 14:13 UTC\n\n**Client actions**: _Retry failed requests_","created_at":"2026-08-28T15:08:29Z","display_at":"2026-08-28T15:07:00Z","incident_id":"01M14EMJHVW5JYNG5ENAZXF7HJ","status":"resolved","updated_at":"2026-08-28T15:08:29Z"}]},{"id":"01KZ7NYRKFMEZG34T415HKHBY7","name":"EUR Payout Settlement Delays","status":"resolved","created_at":"2026-08-05T00:42:42Z","updated_at":"2026-08-05T09:44:22Z","resolved_at":"2026-08-05T09:44:22Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KZ8MYJNQVFNJHC171YMCQMET","body":"The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. Normal service has been restored.\n\n**Impact Start Time**: 05/08/2026, 00:17 UTC\n**Impact End Time**: 05/08/2026,  09:03 UTC\n\n**Client actions**: _None_","created_at":"2026-08-05T09:44:22Z","display_at":"2026-08-05T09:44:22Z","incident_id":"01KZ7NYRKFMEZG34T415HKHBY7","status":"resolved","updated_at":"2026-08-05T09:44:22Z"},{"id":"01KZ8J2M1XWJ5GKHCRQYY7JHAG","body":"We are continuing to work with our banking partner to resolve the issue impacting EUR payout settlements. Clients may still experience delays in settlement for EUR payouts.\n\n**Client actions**: _None_","created_at":"2026-08-05T08:54:09Z","display_at":"2026-08-05T08:54:09Z","incident_id":"01KZ7NYRKFMEZG34T415HKHBY7","status":"identified","updated_at":"2026-08-05T08:54:09Z"},{"id":"01KZ8BES84EVTRRFBNAK1MFT77","body":"We have identified the cause of the issue impacting EUR payout settlements and are continuing to work on a resolution with our banking partner. Clients may still experience delays in settlement for EUR payouts.\n\n**Client actions**: _None_","created_at":"2026-08-05T06:58:27Z","display_at":"2026-08-05T06:58:27Z","incident_id":"01KZ7NYRKFMEZG34T415HKHBY7","status":"identified","updated_at":"2026-08-05T06:58:27Z"},{"id":"01KZ7RBP6AJ9GY7FJ2SF6FWSNG","body":"The intermittent issue on EUR payouts is still ongoing, and our engineering team is still working to resolve it. Remediation efforts are still in progress.\n\n**Client actions**: _None_","created_at":"2026-08-05T01:24:43Z","display_at":"2026-08-05T01:24:43Z","incident_id":"01KZ7NYRKFMEZG34T415HKHBY7","status":"identified","updated_at":"2026-08-05T01:24:43Z"},{"id":"01KZ7NYRKFK2SD1QVMYAXYXVGN","body":"We are experiencing a service degradation for EUR Payouts. Clients may be seeing delayed settlement of payments.\n\n**Impact start time**: 05/08/2026, 00:17 UTC\n\n**Client actions**: _None_","created_at":"2026-08-05T00:42:42Z","display_at":"2026-08-05T00:42:42Z","incident_id":"01KZ7NYRKFMEZG34T415HKHBY7","status":"identified","updated_at":"2026-08-05T00:42:42Z"}]},{"id":"01KZ79FRHWEHW1DA27Q0MAWH0J","name":"EUR Payment Degraded Performance","status":"resolved","created_at":"2026-08-04T21:04:48Z","updated_at":"2026-08-04T21:26:14Z","resolved_at":"2026-08-04T21:26:14Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KZ7AQ0GNQSM4HJ70FPEQJJA3","body":"Normal service has been restored. Settlement delays have now been resolved. All funds have now reached end-user accounts as expected. Regular processing timings have resumed.\n\n**Impact start time**: 04/08/2026, 20:45 UTC\n\n**Impact end time**: 04/08/2026, 21:05 UTC\n\n**Client actions**: _None_","created_at":"2026-08-04T21:26:14Z","display_at":"2026-08-04T21:26:14Z","incident_id":"01KZ79FRHWEHW1DA27Q0MAWH0J","status":"resolved","updated_at":"2026-08-04T21:26:14Z"},{"id":"01KZ79FRHWHX2SW9ZQJWAGJRAE","body":"We’re seeing degraded performance on EUR payments. Our clients may encounter delays in settlement. Our engineering team is actively investigating the issue.\n\n**Impact start time**: 04/08/2026, 20:45 UTC\n\n**Client actions**: _None_","created_at":"2026-08-04T21:04:48Z","display_at":"2026-08-04T21:04:48Z","incident_id":"01KZ79FRHWEHW1DA27Q0MAWH0J","status":"identified","updated_at":"2026-08-04T21:04:48Z"}]},{"id":"01KYQ1W42GJ1A5TVZ21HTXGDQZ","name":"Payout Failure Retries Degradation","status":"resolved","created_at":"2026-07-29T13:43:53Z","updated_at":"2026-07-30T13:23:15Z","resolved_at":"2026-07-30T13:23:15Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KYSK32968T4MY8MKBDKMTK5H","body":"**This incident has been resolved.** \n\nPayout acceptance rates have returned to normal rates.\n\n**What happened:** A change deployed on 20/07/2026 at 09:43 UTC inadvertently altered our payout retry logic, causing some errors that should have been retried to be treated as terminal. This resulted in a temporary increase in payout failure rates.\n\n**What we did:** We identified the root cause, deployed a fix restoring the previous retry behaviour, and confirmed via monitoring that acceptance rates are back to baseline.\n\nWe apologise for any inconvenience caused and are working on preventative measures to avoid a recurrence.\n\n**Impact start time:** 20/07/2026, 09:43 UTC\n**Impact end time:** 29/07/2026, 17:26 UTC\n\n**Client actions**: _None_","created_at":"2026-07-30T13:23:15Z","display_at":"2026-07-30T13:23:15Z","incident_id":"01KYQ1W42GJ1A5TVZ21HTXGDQZ","status":"resolved","updated_at":"2026-07-30T13:23:15Z"},{"id":"01KYS4W6P41QJN7G5GCTMF0V03","body":"_A fix was deployed yesterday at_ 17:26 UTC _to restore the payout retry logic that was impacted by a release on 20/07/2026._ \n\n_We are analysing volumes and failure rates this morning; we'll declare this incident as resolved once we assess that failure rates are back to normal baselines._\n\n**Impact start time**: 20/07/2026, 09:43 UTC\n\n**Impact end time**: 29/07/2026, 17:26 UTC\n\n**Client actions**: _None_","created_at":"2026-07-30T09:14:51Z","display_at":"2026-07-30T09:14:50Z","incident_id":"01KYQ1W42GJ1A5TVZ21HTXGDQZ","status":"monitoring","updated_at":"2026-07-30T09:14:51Z"},{"id":"01KYQFPHMA6VW71T7DZ5F2NZP9","body":"_A fix has been deployed to restore the payout retry logic that was impacted by a release on 20/07/2026._ \n_We are monitoring to ensure full recovery and that payout acceptance rates return to baseline levels until tomorrow morning._\n\n \n\n**Impact start time**: 20/07/2026, 09:43 UTC\n\n**Impact end time**: 29/07/2026, 17:26 UTC\n\n**Client actions**: _None_","created_at":"2026-07-29T17:45:31Z","display_at":"2026-07-29T17:45:31Z","incident_id":"01KYQ1W42GJ1A5TVZ21HTXGDQZ","status":"monitoring","updated_at":"2026-07-29T17:45:31Z"},{"id":"01KYQB559G2CN0JRQ7MVABSS51","body":"We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026. \nClients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC.\n\nThe team continuously works on the fix; we will keep you posted on any developments as we progress.\n\n**Impact start time**: 20/07/2026, 09:43 UTC\n\n**Client actions**: _None_","created_at":"2026-07-29T16:26:07Z","display_at":"2026-07-29T16:26:07Z","incident_id":"01KYQ1W42GJ1A5TVZ21HTXGDQZ","status":"identified","updated_at":"2026-07-29T16:26:07Z"},{"id":"01KYQ4BWTQVGF7D1X5KEPFKJN0","body":"We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026. \nClients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC.\n\nWe have identified the root cause and are actively working on a fix.\n\n**Impact start time**: 20/07/2026, 09:43 UTC\n\n**Client actions**: _None_","created_at":"2026-07-29T14:27:27Z","display_at":"2026-07-29T14:27:27Z","incident_id":"01KYQ1W42GJ1A5TVZ21HTXGDQZ","status":"identified","updated_at":"2026-07-29T14:27:27Z"},{"id":"01KYQ1W42GM6B3MAJN4QKNGECQ","body":"We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026. \nClients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC.\nWe have identified the root cause and are currently working on a fix.\n\nWe apologise for any inconvenience this may be causing and want to assure you that our team is working to resolve the issue as quickly as possible. We will keep you regularly updated on the progress toward resolution.\n\n**Impact start time**: 20/07/2026, 09:43 UTC\n\n**Client actions**: _None_","created_at":"2026-07-29T13:43:53Z","display_at":"2026-07-29T13:43:53Z","incident_id":"01KYQ1W42GJ1A5TVZ21HTXGDQZ","status":"investigating","updated_at":"2026-07-29T13:43:53Z"}]},{"id":"01KYJ0ZP8CK676C3YN3PM1J28Q","name":"[UK] PIS Performance Degradation","status":"resolved","created_at":"2026-07-27T14:52:09Z","updated_at":"2026-07-28T09:43:14Z","resolved_at":"2026-07-28T09:43:14Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KYM1PRNAR9Z9P0MM65MZ8MBX","body":"Payment requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts during this incident's timeframe. \nClients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. \n\n**Payments processing has returned to normal rates since 17:05 UTC on 27/07/2026, according to our logs.**\nAll impact across TrueLayer products leveraging Faster Payments is now **resolved**.\n\nShould you have any outstanding issues or questions, please reach out to our Client Operations team by raising a ticket with this form: \u003chttps://support.truelayer.com/hc/en-us/p/ticket_type\u003e\n\n**Impact start time:** 27/07/2026, 10:44 UTC\n\n**Impact end time**: 27/07/2026, 17:05 UTC\n\n**Client actions**: _None_","created_at":"2026-07-28T09:43:14Z","display_at":"2026-07-28T09:43:14Z","incident_id":"01KYJ0ZP8CK676C3YN3PM1J28Q","status":"resolved","updated_at":"2026-07-28T09:43:14Z"},{"id":"01KYJH4BZTZ1XJ8A8HVNCFSK02","body":"PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. \n\n**Payments processing has gone back to normal rates since 17:05 UTC, according to our logs.**\nWe reached out to participants in the scheme and are awaiting some confirmations. \nTherefore, we decided to pause this incident until tomorrow morning, 28/07/2026 at 10:00 BST (09:00 UTC).\nWhen the incident resumes in the morning, we'll check volumes again to evaluate the impact on our internal systems.\n\n**Impact start time:** 27/07/2026, 10:44 UTC\n\n**Impact end time**: 27/07/2026, 17:05 UTC\n\n**Client actions**: _None_","created_at":"2026-07-27T19:34:20Z","display_at":"2026-07-27T19:34:20Z","incident_id":"01KYJ0ZP8CK676C3YN3PM1J28Q","status":"monitoring","updated_at":"2026-07-27T19:34:20Z"},{"id":"01KYJDFWNQN4H4MP9GCMFFZMEM","body":"PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. \n\n**Volumes have been improving since 16:15 UTC.** \nWe are monitoring the impact on our internal systems and are still in conversation with participants in the payment scheme that are impacted by this service degradation.\n\n**Impact start time:** 27/07/2026, 10:44 UTC\n\n**Impact end time**: 27/07/2026, 16:15 UTC\n\n**Client actions**: _None_","created_at":"2026-07-27T18:30:43Z","display_at":"2026-07-27T18:30:43Z","incident_id":"01KYJ0ZP8CK676C3YN3PM1J28Q","status":"monitoring","updated_at":"2026-07-27T18:30:43Z"},{"id":"01KYJBACN5X2ZW5977T6M8D29E","body":"PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. \n\nClients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts.\n\nWe are seeing the system recovering, but we will continue to actively monitor the impact on our internal systems and are in conversation with participants in the payment scheme that are impacted by this service degradation.\n\n**Impact end time**: 27/07/2026, 10:44 UTC\n\n**Client actions**: _None_","created_at":"2026-07-27T17:52:46Z","display_at":"2026-07-27T17:52:46Z","incident_id":"01KYJ0ZP8CK676C3YN3PM1J28Q","status":"monitoring","updated_at":"2026-07-27T17:52:46Z"},{"id":"01KYJ9ZTTQCFNJAPP83C4W1HZ5","body":"PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts. \nClients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts.\n\nWe are actively investigating the impact on our internal systems and are in conversation with participants in the payment scheme that are impacted by this service degradation.\n \n\n**Impact start time**: 27/07/2026, 10:44 UTC\n\n**Client actions**: _None_","created_at":"2026-07-27T17:29:31Z","display_at":"2026-07-27T17:29:31Z","incident_id":"01KYJ0ZP8CK676C3YN3PM1J28Q","status":"identified","updated_at":"2026-07-27T17:29:31Z"},{"id":"01KYJ0ZP8CZCZ2157WV4Z0MGTN","body":"PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts. \nClients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts.\n\n**Impact start time**: 27/07/2026, 10:44 UTC\n\n**Client actions**: _None_","created_at":"2026-07-27T14:52:09Z","display_at":"2026-07-27T14:52:09Z","incident_id":"01KYJ0ZP8CK676C3YN3PM1J28Q","status":"investigating","updated_at":"2026-07-27T14:52:09Z"}]},{"id":"01KY4JP0VBYVWMKHH0KHX517WS","name":"Payouts Settlement Delays","status":"resolved","created_at":"2026-07-22T09:32:05Z","updated_at":"2026-07-22T11:30:52Z","resolved_at":"2026-07-22T11:30:52Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KY4SFGHDGBW57CS2RX3CVR5G","body":"Payouts are no longer experiencing settlement delays as normal service has been restored. \n\n**Impact start time:** 22/07/2026, 09:17 BST\n\n**Impact end time:** 22/07/2026, 11:58 BST\n\n**Client actions**: _None_","created_at":"2026-07-22T11:30:52Z","display_at":"2026-07-22T11:30:52Z","incident_id":"01KY4JP0VBYVWMKHH0KHX517WS","status":"resolved","updated_at":"2026-07-22T11:30:52Z"},{"id":"01KY4MNQAY83D9CZ75TXYDT0M5","body":"Payouts are no longer experiencing settlement delays as normal service has been restored. Our teams are currently monitoring and resolving the backlog of transactions.\n\n**Impact start time:** 22/07/2026, 09:17 BST\n\n**Impact end time:** 22/07/2026, 10:22 BS\n\n**Client actions**: _None_","created_at":"2026-07-22T10:06:52Z","display_at":"2026-07-22T10:06:52Z","incident_id":"01KY4JP0VBYVWMKHH0KHX517WS","status":"monitoring","updated_at":"2026-07-22T10:06:52Z"},{"id":"01KY4JYAA6Q32GQ8KR5AN45AET","body":"Payouts are currently experiencing some settlement delays. We are investigating.\n\n**Impact start time**: 22/07/2026, 09:17 BST\n\n**Client actions**: _None_","created_at":"2026-07-22T09:36:37Z","display_at":"2026-07-22T09:36:37Z","incident_id":"01KY4JP0VBYVWMKHH0KHX517WS","status":"investigating","updated_at":"2026-07-22T09:36:37Z"},{"id":"01KY4JP0VB7S23VE6RJZCCJ2JP","body":"Payouts are currently experiencing some settlement delays. We are investigating.\n\n**Impact start time**: 22/07/2026, 09:17 BST\n\n**Client actions**: _None_","created_at":"2026-07-22T09:32:05Z","display_at":"2026-07-22T09:32:05Z","incident_id":"01KY4JP0VBYVWMKHH0KHX517WS","status":"investigating","updated_at":"2026-07-22T09:32:05Z"}]},{"id":"01KY4C19AW9EWZ07PET0PE1NMS","name":"Payouts Settlement Delys","status":"resolved","created_at":"2026-07-22T07:35:54Z","updated_at":"2026-07-22T07:50:59Z","resolved_at":"2026-07-22T07:50:59Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KY4CWX5PK0Y13MXQCRZ1FTG4","body":"Payouts are no longer impacted by settlement delays. Normal service has been restored.\n\n**Impact start time**: 22/07/2026, 08:18 BST\n\n**Impact end time**: 22/07/2026, 08:30 BST\n\n**Client actions**: _None_","created_at":"2026-07-22T07:50:59Z","display_at":"2026-07-22T07:50:59Z","incident_id":"01KY4C19AW9EWZ07PET0PE1NMS","status":"resolved","updated_at":"2026-07-22T07:50:59Z"},{"id":"01KY4C19AWX22R10BP8V9E0XW8","body":"Payouts are currently experiencing some settlements delays. We are investigating.\n\n**Impact start time**: 22/07/2026, 08:18 BST\n\n**Client actions**: _None_","created_at":"2026-07-22T07:35:54Z","display_at":"2026-07-22T07:35:54Z","incident_id":"01KY4C19AW9EWZ07PET0PE1NMS","status":"investigating","updated_at":"2026-07-22T07:35:54Z"}]},{"id":"01KY2GJ7RW33PBESAVPNM264FG","name":"Payouts Settlement Delays","status":"resolved","created_at":"2026-07-21T14:16:35Z","updated_at":"2026-07-21T15:29:27Z","resolved_at":"2026-07-21T15:29:27Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KY2MQNB0QNYGJ1TE60XG0ZCR","body":"Normal service has been restored. Payouts are no longer impacted by delayed settlements.\n\n**Impact start time**: 21/07/2026, 14:12 BST\n**Impact end time**: 21/07/2026, 15:51 BST\n\n**Client actions**: _None_","created_at":"2026-07-21T15:29:27Z","display_at":"2026-07-21T15:29:27Z","incident_id":"01KY2GJ7RW33PBESAVPNM264FG","status":"resolved","updated_at":"2026-07-21T15:29:27Z"},{"id":"01KY2GJ7RWK16B0H75N120CWWY","body":"We are currently experiencing a service disruption impacting Payouts for which you may experience settlement delays.\n\n**Impact start time**: 21/07/2026, 14:12 BST\n\n**Client actions**: _None_","created_at":"2026-07-21T14:16:35Z","display_at":"2026-07-21T14:16:35Z","incident_id":"01KY2GJ7RW33PBESAVPNM264FG","status":"investigating","updated_at":"2026-07-21T14:16:35Z"}]},{"id":"01KXY7GP0V97YQDB006KQBS4HF","name":"EU Payouts delayed settlements","status":"resolved","created_at":"2026-07-19T22:21:29Z","updated_at":"2026-07-19T22:21:29Z","resolved_at":"2026-07-19T22:02:00Z","impact":"none","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KXY7GP0VVYSNP1NWC9WVFD41","body":"EU payouts may have experienced some settlement delays. This is now resolved\n\n**Impact start time**: 19/07/2026, 23:02 BST\n\n**Impact end time**: 19/07/2026, 23:16 BST\n\n**Client actions**: _None_","created_at":"2026-07-19T22:21:29Z","display_at":"2026-07-19T22:02:00Z","incident_id":"01KXY7GP0V97YQDB006KQBS4HF","status":"resolved","updated_at":"2026-07-19T22:21:29Z"}]},{"id":"01KXVRQS6Y1H81A0MCEJB1Z0HE","name":"EU Payouts Settlement Delays","status":"resolved","created_at":"2026-07-18T23:24:44Z","updated_at":"2026-07-18T23:24:44Z","resolved_at":"2026-07-18T22:02:00Z","impact":"none","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KXVRQS6YYJVS2PBG6HTHGVHG","body":"EU Payouts experienced settlement delays. This is now resolved.\n\n**Impact start time**: 19/07/2026, 00:02 BST\n\n**Impact end time**: 19/07/2026, 00:14 BST\n\n**Client actions**: _None_","created_at":"2026-07-18T23:24:44Z","display_at":"2026-07-18T22:02:00Z","incident_id":"01KXVRQS6Y1H81A0MCEJB1Z0HE","status":"resolved","updated_at":"2026-07-18T23:24:44Z"}]},{"id":"01KXJPNGNDRWKN595WN01G41GF","name":"EUR Payments Delayed Settlement","status":"resolved","created_at":"2026-07-15T10:55:23Z","updated_at":"2026-07-15T19:53:10Z","resolved_at":"2026-07-15T19:53:10Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KXKNE7VPVSMAWKWZ3QJBV7H2","body":"The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. This is now resolved.\n\n**Impact start time**: 15/07/2026, 08:00 UTC\n\n**Impact end time**: 15/07/2026, 19:28 UTC\n\n**Client actions**: _None_","created_at":"2026-07-15T19:53:10Z","display_at":"2026-07-15T19:53:10Z","incident_id":"01KXJPNGNDRWKN595WN01G41GF","status":"resolved","updated_at":"2026-07-15T19:53:10Z"},{"id":"01KXKHV68WWQ2MYPW8S6KXTNTD","body":"The backlog is still being worked through, with settlement notifications arriving progressively. We continue to monitor the situation and will provide a further update once the queue has been fully cleared.\n\n**Client actions**: _None_","created_at":"2026-07-15T18:50:20Z","display_at":"2026-07-15T18:50:20Z","incident_id":"01KXJPNGNDRWKN595WN01G41GF","status":"monitoring","updated_at":"2026-07-15T18:50:20Z"},{"id":"01KXKC70C1G7QHJNM0DWWJ7S68","body":"A fix has been deployed and the backlog of delayed settlement webhooks is actively being processed. New payment traffic may still experience delays until the backlog is fully cleared, after which settlement latency is expected to return to normal. We are monitoring closely and will provide further updates as the situation progresses.\n\n**Client actions**: _None_","created_at":"2026-07-15T17:11:56Z","display_at":"2026-07-15T17:11:56Z","incident_id":"01KXJPNGNDRWKN595WN01G41GF","status":"monitoring","updated_at":"2026-07-15T17:11:56Z"},{"id":"01KXK1C19RRFWR13QDGSVSKM51","body":"Remediation efforts are still in progress.\n\n**Client actions**: _None_","created_at":"2026-07-15T14:02:27Z","display_at":"2026-07-15T14:02:27Z","incident_id":"01KXJPNGNDRWKN595WN01G41GF","status":"identified","updated_at":"2026-07-15T14:02:27Z"},{"id":"01KXJS3Y3EN926W7ZKR8XQQVHE","body":"A fix is underway.\n\n**Client actions**: _None_","created_at":"2026-07-15T11:38:13Z","display_at":"2026-07-15T11:38:13Z","incident_id":"01KXJPNGNDRWKN595WN01G41GF","status":"identified","updated_at":"2026-07-15T11:38:13Z"},{"id":"01KXJPNGNDV4X87DWK77JVQY06","body":"**Impact:** We are experiencing a service degradation for EUR payins and payouts. Clients may see payment settlement delays. We are investigating this with our banking partner.\n\n**Start time:** 08:00 UTC\n\n\n**Client actions**: _None_","created_at":"2026-07-15T10:55:23Z","display_at":"2026-07-15T10:55:23Z","incident_id":"01KXJPNGNDRWKN595WN01G41GF","status":"identified","updated_at":"2026-07-15T10:55:23Z"}]},{"id":"01KX4GT9SD0ETNWD224CJZXMDJ","name":"EU Payouts Settlement Delays","status":"resolved","created_at":"2026-07-09T22:43:46Z","updated_at":"2026-07-09T22:43:46Z","resolved_at":"2026-07-09T20:00:00Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KX4GT9SDAWT6KWKP6MK4RT58","body":"We experienced a degraded performance on our Payout products. Clients may have seen settlement delays. The service has recovered.\n\n**Impact start time**: 09/07/2026, 22:00 UTC\n\n**Impact end time**: 09/07/2026, 22:28 UTC\n\n**Client actions**: _None_","created_at":"2026-07-09T22:43:46Z","display_at":"2026-07-09T20:00:00Z","incident_id":"01KX4GT9SD0ETNWD224CJZXMDJ","status":"resolved","updated_at":"2026-07-09T22:43:46Z"}]},{"id":"01KWX8EY2HPEV59HC3V3782CW9","name":"PLN Payments Degraded Performance","status":"resolved","created_at":"2026-07-07T03:03:04Z","updated_at":"2026-07-07T03:03:04Z","resolved_at":"2026-07-07T00:00:00Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KWX8EY2HJ75KJ6YXFR82G3NA","body":"We experienced a degraded performance on PLN payouts where clients may have seen failures of payments. The issue has been resolved and payments are settling as normal.\n\n**Impact start time**: 07/07/2026, 02:00 UTC\n\n**Impact end time**: 07/07/2026, 02:40 UTC\n\n**Client actions**: _None_","created_at":"2026-07-07T03:03:04Z","display_at":"2026-07-07T00:00:00Z","incident_id":"01KWX8EY2HPEV59HC3V3782CW9","status":"resolved","updated_at":"2026-07-07T03:03:04Z"}]},{"id":"01KWT6JBB0HJSVV58YN9SM9065","name":" EU Payouts Settlement Delay","status":"resolved","created_at":"2026-07-05T22:32:15Z","updated_at":"2026-07-05T22:42:14Z","resolved_at":"2026-07-05T22:42:14Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KWT74KFD98T0X5QWSFF3GMRM","body":"We experienced a degraded performance on our Payout products. Clients may have seen settlement delays. The service has recovered.\n\n**Impact start time**: 05/07/2026, 22:05 UTC\n\n**Impact end time**: 05/07/2026, 22:23 UTC\n\n**Client actions**: _None_","created_at":"2026-07-05T22:42:14Z","display_at":"2026-07-05T22:42:14Z","incident_id":"01KWT6JBB0HJSVV58YN9SM9065","status":"resolved","updated_at":"2026-07-05T22:51:15Z"},{"id":"01KWT6JBB0GZXGRNTG127GPSDY","body":"We are experiencing an issue with EUR payouts. Clients may be seeing delayed settlement of payments. We are investigating this with our banking partner.\n\n**Impact start time**: 05/07/2026 22:05 UTC\n\n**Client actions**: _None_","created_at":"2026-07-05T22:32:15Z","display_at":"2026-07-05T22:32:15Z","incident_id":"01KWT6JBB0HJSVV58YN9SM9065","status":"identified","updated_at":"2026-07-05T22:32:15Z"}]},{"id":"01KWKSDYFV0RFJCV1T80FS9T1B","name":"EUR Payments Delayed Settlement","status":"resolved","created_at":"2026-07-03T10:47:13Z","updated_at":"2026-07-03T13:58:11Z","resolved_at":"2026-07-03T13:58:11Z","impact":"minor","page_id":"01H52X6JZM706XCKFKBG3495Z2","incident_updates":[{"id":"01KWM4BM5JDJ6GVZ3D8QF6FDEB","body":"We experienced a service degradation for EUR Payouts due to an issue with our banking partner. Clients may have seen delayed settlement of payments. The issue is resolved and payments are settling as normal.\n\n**Impact start time**: 03/07/2026, 09:04 UTC\n\n**Impact end time**: 03/07/2026, 12:07 UTC\n\n**Client actions**: _None_","created_at":"2026-07-03T13:58:11Z","display_at":"2026-07-03T13:58:11Z","incident_id":"01KWKSDYFV0RFJCV1T80FS9T1B","status":"resolved","updated_at":"2026-07-03T13:58:11Z"},{"id":"01KWKSDYFVA0GW0G3JNGWDBNBP","body":"We are experiencing a service degradation for EUR Payouts due to an issue with our banking partner. Clients may be seeing delayed settlement of payments. We are investigating this with our banking partner.\n\n**Impact start time**: 03/07/2026, 09:04 UTC\n\n**Client actions**: _None_","created_at":"2026-07-03T10:47:13Z","display_at":"2026-07-03T10:47:13Z","incident_id":"01KWKSDYFV0RFJCV1T80FS9T1B","status":"investigating","updated_at":"2026-07-03T10:47:13Z"}]}]}